Client Care – Consultations

My experience with Joe at The Loft is a much more personal experience, all about me and I don’t feel as though I’m on a production line  Loyalty Client

It is important that every client is given the space to share their well-being history with Joe and this takes place during the initial consultation. As a holistic therapist this time is essential to insure your needs can be met and for appropriate treatment and advise to be given. This involves two appointments.

You’ll receive a form via email with questions about your personal contact details ( required for insurance purposes), your medical status and history, the benefits you are most interested in and also what you hope the session will provide you.

This will be discussed either online ( free Zoom call) or over the telephone and the initial consultation will last approximately 20- 30 minutes please ensure you allow for this when you book. You will have the chance to ask Joe any questions ( if you haven’t already via phone / email) and once this is completed Joe will check with you to see if you are happy to proceed to your pre-booked session.

If for any reason you choose not to go ahead with the pre-arranged session then there will be a charge of £20 for the time otherwise the consultation is included in the session price. Full payment is required to secure both appointments when booking.

Please note: If you are currently receiving treatments from any other Complementary Therapist or, if you are currently under the care of a Consultant/ GP or, have recently ( within 12 months) undertaken any surgery then you will need to inform Joe when booking your session as your proposed session may be contra-indicated and potentially aggravate your current treatment, condition and healing. In this instance a referral form may be required from your Therapist or Medical Professional.

Your health and well-being are always the priority!

For subsequent sessions you will have a short  ‘mini’ consultation/ a ‘check in’ to see how you are feeling, if you are experiencing any physical discomfort / pain, changes to your medical situation / medications / cuts / bruises, when you last ate, your hydration levels and energy levels etc prior to receiving your massage. If there are major changes a telephone call the day before may be needed to take a full update.

Even the process of answering such questions can be a revelation! It’s an empowering process as Clients begin to notice how they are ‘really’ feeling, becoming more aware of their choices in relation to supporting their well-being and most importantly being clear about what they need from their session.

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